REFUND & CANCELLATION POLICY

In case of cancellation or non-confirmation of the appointment by Virujh due to any reasons, three options are available to the consumer:

  • He/She may ask for rescheduling the appointment with the specialist doctor.
  • He/She may claim a refund of the advance payment
  • The advance payment may be added as credit in the account of the consumer and be adjusted in due course for future consultations.
  • In case the consumer misses or cancels the appointment, he shall not be entitled to any refund.
  • In case the consumer's credit card/debit card/payment account has been accidentally overcharged, please notify Virujh of the same at the earliest. In case of over-charging, the consumer has the following options: He may claim a refund of the outstanding amount. In such a scenario, Virujh shall make all endeavours to refund the amount within 7-14 working days. The outstanding amount may also be credited to the account of the consumer so as to be adjusted in future consultations of himself or of any other person.
  • The refund shall be made by e-banking or by demand draft or by other such mode other than cash, depending upon the suitability of both, Virujh and the consumer.
  • For claiming refund, the consumer should necessarily have the valid invoice of the investigations, so as to be able to get the refund.